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How do you define a business process?

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A business process is a collection of linked tasks that find their end in the delivery of a service or product to a client. A business process has also been defined as a set of activities and tasks that, once completed, will accomplish an organizational goal.

What are record types in Salesforce?

According to Salesforce documentation: “Record types let you offer different business processes, picklist values, and page layouts to different users. You might create record types to differentiate your regular sales deals from your professional services engagements, offering different picklist values for each.

What are Salesforce processes?

What is Process Builder? Process Builder is an automated Salesforce tool that allows you to control the order of actions or evaluate the criteria for a record. Process Builder gives you the ability to use straightforward ‘If/Then’ logic to easily add automation to your Salesforce environment.

What is BPO in detail?

BPO is the abbreviation for business process outsourcing, which refers to when companies outsource business processes to a third-party (external) company. The primary goal is to cut costs, free up time, and focus on core aspects of the business. The two types of BPO are front office and back office.

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What are the types of business processes explain?

There are three types of business-processes: Operating: business-processes which provide the main business of a company and make the basic income stream. A time tracker acts as a controller of this process. Production, marketing and sales are examples of operating business-processes.

What is tab in Salesforce?

Custom tabs let you display custom object data or other web content in Salesforce. When you add a custom tab to an app in Salesforce Classic, it appears as a tab. When you add a custom tab to an app in Lightning Experience, it appears as an item in the app’s navigation bar and in the App Launcher.

What is flow in Salesforce?

A flow is the part of Salesforce Flow that collects data and performs actions in your Salesforce org or an external system. Salesforce Flow provides two types of flows: screen flows and autolaunched flows. To automate a business process that collects data from people, use a screen flow.

What is record ID in Salesforce?

Each record in the Salesforce.com system has a unique ID field assigned to it which is known as Record ID. It is system generated and cannot be edited or deleted. It is generated every time a new record is inserted into the application.

What is Sandbox in Salesforce?

A sandbox is simply a copy of your database you can use to test new ideas. Oftentimes, when you work with a consultant on new functionality for your database they will build and demonstrate it for you in a sandbox before it becomes part of your actual database.

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What is Apex in Salesforce?

Apex is a strongly typed, object-oriented programming language that allows developers to execute flow and transaction control statements on the Lightning platform server in conjunction with calls to the Lightning Platform​ API.

What is difference between workflow and process builder?

In Workflow, if you put multiple actions on criteria, there is no way to predict or control which action will happen first. However, with Process Builder, you are able to control the multiple actions set to criteria and what order you want them to take place in.

What are the five process types?

In manufacturing, process types can be considered under five categories of project, jobbing, batch, mass and continuous. A description of each [Page 23]process type is followed by some examples of where each process type might be used.

What are supporting business processes?

Supporting processes are those processes that support the core processes. In the manufacturing example, a supporting process might be to recruit production staff. There may also be sub processes, decisions and activities.

What are key work processes?

Your key work processes are those pieces of the system that you decide to do in-house with your own employees. The other components of this work system will involve upstream and downstream suppliers, partners, and collaborators (possibly joint ventures).

Is call center and BPO same?

A call centre performs that part of a client’s business which involves handling telephone calls. A call centre, for example, might handle customer complaints coming in over a telephone. Thus, a call centre can be considered a BPO organisation.

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What is KPO job profile?

Knowledge process outsourcing (KPO) contracts out knowledge-based work to qualified subject matter experts. Companies utilize KPO when they are looking for specialized knowledge and expertise and when they have a shortage of skilled professionals on staff.

What is KPO shaala?

Knowledge Process Outsourcing (KPO) refers to the outsourcing of functions related to knowledge and information to the third-party service providers. It is a subset of BPO. KPO requires advanced analytical and technical skills as well as high degree of specialist expertise.

What is BPM life cycle?

The BPM lifecycle standardizes the process of implementing and managing business processes inside an organization as a series of cyclical stages. It consists of five phases including design, model, execute, monitor, and optimize.

Is agile a BPM?

Across almost every industry, project teams are combining Agile Development methodology and Business Process Management (BPM) into a hybrid – Agile BPM – that gives them the benefits of both techniques.

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